Frequently Asked Questions

Got questions? We’ve got answers—because great hair starts with clarity. Whether you’re a licensed stylist, a course attendee, or exploring our professional weft offerings for the first time — this is your go-to resource for answers.

We’ve organized our most commonly asked questions into easy-to-navigate categories, so you can find the information you need without the guesswork. From ordering and shipping to education and account support, everything you need to know is just a click away. If you don’t see your question listed, feel free to reach out — our team is here to help.

FAQ

Choose a topic below for quick answers.

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Returns & Refunds

Learn everything you need to know about returns, refunds, and exchanges at Stitched™ Hair. Review our 30-day return policy, refund processing times, and what qualifies for a return.

Returns & Refunds →

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Shipping & Delivery

Get fast, reliable shipping with Stitched™ Hair. Learn about our same-day processing, domestic and international shipping options, delivery timelines, and lost package support.

Shipping Info →

Pro Stylist Access

Stitched™ Pro Access is our dedicated platform for licensed professionals. As a stylist, you deserve tools that match your talent—and our professional collections are crafted just for that.

Pro Access →

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Ordering Hair

Ordering with confidence starts here. Whether you’re a first-time Stitched™ stylist or a long-time fan of our Seam Weft™, this section covers everything you need to know—from who can order to how much hair to buy. Stitched™ hair is available exclusively to licensed professionals.

Ordering Hair →

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Certifications & Courses

Our Stitched Education programs are crafted for stylists ready to grow their skillset and scale their extension business with intention. Each course is designed to deliver high-impact training in a supportive, hands-on environment.

Certifications & Courses →

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