Shipping & Delivery
We know timing is everything when it comes to hair. That’s why we offer same-day shipping on all orders placed before 1:00 PM EST (Monday–Friday), plus a variety of delivery options to fit your schedule. In this section, you’ll find answers to common questions about shipping times, international delivery, tracking info, and what to do if something goes wrong.
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Shipping & Delivery FAQ
We know timing is everything when it comes to hair. That’s why we offer same-day shipping on all orders placed before 1:00 PM EST (Monday–Friday), plus a variety of delivery options to fit your schedule. In this section, you’ll find answers to common questions about shipping times, international delivery, tracking info, and what to do if something goes wrong.
Shipping Info
Orders placed before 1:00 PM EST (Monday–Friday) ship out the same day. Orders placed after 1:00 PM or on weekends/holidays will ship the next business day.
We offer two options for U.S. shipping:
- 3–5 business days
- 1–2 business days
You’ll receive tracking details via email once your order is on the way.
Yes—we offer international shipping to select countries. Please note that customs delays, duties, and taxes are the responsibility of the buyer.
Yes! You’ll receive a confirmation email with tracking information as soon as your order has shipped.
We ship fast—but occasionally, carrier delays (especially during holidays or bad weather) can happen. We recommend checking your tracking info first, then contacting the carrier. Still need help? Email us at support@stitched.com.
Stitched Hair™ is not responsible for lost or stolen packages. If this happens, please file a claim with the shipping carrier. We’re happy to assist you however we can—just reach out to us directly.
Please double-check your shipping info before submitting your order. We are not responsible for delays or losses due to incorrect addresses.
We’re real artists too—and we’ve got your back.
📧 support@stitched.com
FAQ
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Returns & Refunds
Learn everything you need to know about returns, refunds, and exchanges at Stitched™ Hair. Review our 30-day return policy, refund processing times, and what qualifies for a return.
Returns & Refunds →
Shipping & Delivery
Get fast, reliable shipping with Stitched™ Hair. Learn about our same-day processing, domestic and international shipping options, delivery timelines, and lost package support.
Shipping Info →
Pro Stylist Access
Stitched™ Pro Access is our dedicated platform for licensed professionals. As a stylist, you deserve tools that match your talent—and our professional collections are crafted just for that.
Pro Access →
Ordering Hair
Ordering with confidence starts here. Whether you’re a first-time Stitched™ stylist or a long-time fan of our Seam Weft™, this section covers everything you need to know—from who can order to how much hair to buy. Stitched™ hair is available exclusively to licensed professionals.
Ordering Hair →
Certifications & Courses
Our Stitched Education programs are crafted for stylists ready to grow their skillset and scale their extension business with intention. Each course is designed to deliver high-impact training in a supportive, hands-on environment.
Certifications & Courses →
We’re Here to Help
Have a question? We’ve got answers. Whether you’re a professional stylist with a question about our concealed wefts, looking for support with your order, or want to learn more about our education program — we’re here to help.
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